Head of Americas Compliance Onboarding (US and LATAM)

Overview

Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview

Institutional: Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.

Position Purpose: Regional oversight (US/LATAM) for the client on-boarding (KYC/CDD) team contributing to the success of ensuring that the Firm is in compliance with applicable KYC/CDD and AML rules and regulations within an efficient client focused approach.

Responsibilities

The Client On-boarding Team is a unit within the Middle Office function, and is responsible for the end-to-end strategy, operational execution, and regulatory compliance of bringing new clients on board. This role balances a seamless, high-quality client experience with strict risk management, including Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) requirements.

This role will also be responsible for decision making on all regional KYC/CDD escalations and working with AML and the Head of Global Client On-Boarding as appropriate.

Primary Accountabilities / Responsibilities:

• Work side by side with Client Lifecycle Management Team in developing our regional strategic vision for client onboarding, aligning with company expansion goals and regulatory mandates
• Assist in the design and implementation of a standardized operating model to drive efficiency, scalability, and consistency across jurisdictions. This includes managing KPIs like End-to-End (E2E) Time, Client Completion Rate, and Right First Time (RFT) rates
• Ensure adherence to KYC/AML/CFT standards and local regulations, including establishing a robust governance framework and overseeing the assessment of high-risk clients
• Act as the regional executive sponsor helping to implement strategic onboarding roadmap focusing on automation and reducing client friction
• Team Leadership and Development: Manage, mentor, and coach onboarding team leaders, or specialized KYC analysts
• Experience in establishing and managing global capability centers in multiple jurisdictions to meet the needs of the department in a timely cost-efficient manner
• Serve as the primary liaison between Front Office/Sales, Middle Office, Compliance, Risk, and Technology teams to resolve conflicts and improve process flow
• Oversee the quality check process to ensure completeness of client files, providing regular management information (MI) reports to senior leadership on performance and risk
• Assist Management with relationships with external KYC service providers and third-party tools to ensure cost-effectiveness and high quality
• Manage departmental budget including creation of and monitoring

Qualifications

Qualifications: 

• Degree in related field (Financial / Compliance / Business, etc.)
• Proven KYC/CDD leadership experience, 10+ years directly working in a KYC/Onboarding discipline as well as performing Due Diligence functions for a Financial Institution (ideally within Investment Banking, Institutional Broker Dealer or comparable business division)
• Must have strong working knowledge of onboarding and conducting end-to-end KYC functions on domestic and international Legal Entity Customers (i.e. Operating Entities, Financial Institutions, Private Companies, Non-Bank Financial Institutions, Hedge Funds, Funds, SPVs, Personal Holding Companies)
• Must have proficient understanding of documentation requirements on corporate structures and complex entity types
• Direct experience in conducting Negative News, PEPs, and Sanctions screening on customers; Knowledge of and ability to utilize tools, techniques and processes for gathering data utilizing 3rd party tools such as LexisNexis, WolrdCheck as well as government registries, etc. for due diligence
• Must have good understanding of FINCEN CDD Rule, USA Patriot Act, and OFAC regulations etc. relating to this role
• Proficient in Microsoft Excel, Word, and Outlook, with ability to learn new technologies quickly
• Ability to multi-task and reprioritize in a fast-paced environment and establish cooperative and collaborative working relationships
• Ability to quickly learn and use proprietary databases, computer systems and applications
• Excellent time management skills

Physical Requirements / Working conditions:

• Ability to travel as needed. (approx. 15% to 20%)
• Dynamic, time-sensitive environment
• Climate controlled office environment

#LI-TA1