Director, Revenue Operations - Legal Professionals

Director, Revenue Operations – Legal Professionals

In this opportunity as Director, Revenue Operations – Legal Professionals, you will be responsible for managing daily operations to achieve the designated goals for Segment Sales and Client Management teams across the Legal Professionals Segment of Thomson Reuters. The primary responsibilities of this position include partnering with the sales, partnerships & alliances, marketing, customer success and business leadership to initiate and drive initiatives, lead CRM adoption and usage, own the sales and renewal process, identify opportunities to remove administrative burdens, drive revenue measurement and outcomes, improve the efficiency of the sales organization, own strategy and execution of annual planning and develop technology plan for field tools through operations to support retention and growth through tactical and strategic initiatives.

About the Role
In this opportunity as Director, Revenue Operations – Legal Professionals, you will:

• Excel in directing a high-performing team, using exceptional interpersonal skills and cultural sensitivity to build a collaborative environment that empowers and drives success across markets
• Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation. The extent and range of projects include areas such as territory utilization projects, revenue operations insights, sales rep analysis, pipeline analytics, territory profiling, forecasting analytics and documenting best practice sales processes
• Partner with Sales and transformation leadership by initiating and driving major projects involving Revenue Operations analysis and investigation including, but not limited to, developing recommendations, advocating prioritization of initiatives, and creating foundational process and models for implementation
• Partner cross functionally to define and implement optimal go-to-market structure to enable achievement of sales and renewal targets
• Build and foster a collaborative relationship between sales, partnerships & alliances, customer success and marketing – all driving toward a common set of KPIs and measured on a routine basis
• Identify, design and lead projects that further simplify the complex data ecosystem to drive standardization in business intelligence for the business
• Proactively create and implement strategies for sales process improvement and effectiveness that facilitates an organization of continuous process improvement, drive implementation and adoption of sales tools & support to ensure efficiency and consistency in coaching, performance, and reporting.
• Foster an Ai focused culture, leveraging Ai to ‘run the business’ and advocate for an Ai forward operating mechanism
• Assess current operating processes and business models relative to the dynamics of the current market and position and drive thought leadership within the segment
• Lead President level forecast calls to drive focus, accountability and deal level inspection to ensure efficacy of the forecasting process
• Demonstrate a strong ability to partner with cross-functional teams, including Sales Enablement, Marketing, Product Development, and others, fostering a collaborative culture and managing diverse stakeholders. This includes applying conflict resolution and consensus-building skills to drive sales process improvements and enablement initiatives
• Partner with Sales, Marketing and P&A teams to deliver a streamlined and accurate forecasting methodology with an emphasis on pipeline driven insights and performance-based discussions
• Structure, document, and communicate rules of engagement and sales policies within organizations balanced between the right level of required documentation and ease of use.
• Serve as a primary resource for pre-sales inquiries while focusing team on key priorities that drive and impact sales.

About You
You’re a fit for the role of Director, Revenue Operations - Legal Professionals if your background includes:

• 10+ years of experience in GTM operations, sales, revenue operations, strategy, marketing or related experience
• Four-year college degree required
• Business operations experience, primarily in project management, GTM structuring and implementing process improvements
• Prior people management experience required leading a high performing employees
• Sales Pipeline management and Forecasting process experience
• Experience using business analytics to determine root causes and identify solutions
• Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows
• Prior exposure to sales and client management environments and working directly with the sales and account management field and inside organization
• Proven ability to build relationships cross functionally and influence all levels within the organization
• Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
• Strong business acumen and ability to optimize operational sales channel performance
• Proven effective project management capability in a highly-matrixed, customer-centric organization
• Ability to travel as required by the needs of the business – estimated 20%

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Replacement: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,200 USD - $254,800 USD. For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com